Dear Valued Customer, welcome to Costume Super Centre Shop! We’re thrilled to have you join our magical costume community. These Terms and Conditions are designed to create a transparent, fair, and enjoyable shopping experience for everyone – from selecting your perfect 1920’s flapper dress to that amazing Astronaut costume you’ve been dreaming of!
🎯 Our Promise: We’re committed to making your costume journey magical from start to finish. These terms help ensure we’re all on the same page about how our costume wonderland operates.
1. Your Costume Shopping Adventure 🛍️
1.1 Who Can Join the Fun?
Our costume collection is available to magical beings aged 18 and older who can form legally binding contracts. If you’re under 18, please bring an adult wizard along for your shopping adventure!
1.2 Our Global Costume Reach
We ship our magical costumes worldwide, except to Asia and some remote areas where our delivery owls might get lost. We’re constantly working to expand our magical delivery network!
1.3 Account Creation
Creating an account with us is like getting your costume club membership! You’ll need to provide accurate information and keep your login details super secret – just like a superhero’s identity!
2. Magical Products & Costume Descriptions 👗
2.1 Our Costume Collection
We offer an enchanting array of costumes including:
- 🎭 Themed Costumes: From 1950’s poodle skirts to 1990’s nostalgia
- 👽 Character Outfits: Action Figures, Alice in Wonderland, Aquaman
- 🐾 Creature Costumes: Animals & Bugs, Angels & Fairies
- 🌟 Special Categories: Adaptive Costumes, Adult sizes, Annual Events
2.2 Color & Size Magic
While we work hard to make our website photos accurate, monitor settings can affect how colors appear. Sizes may vary slightly between different costume manufacturers – it’s all part of the costume magic!
2.3 Special Costume Notes
Some costumes require extra care in selection:
- 🎭 Adaptive Costumes: Due to their specialized nature, these have specific return restrictions
- 🔒 Final Sale Items: Marked clearly – choose these with extra care as they can’t be returned
3. Ordering & Payment Spells 💳
3.1 How to Place Your Order
Select your costumes, add them to your magical cart, and proceed through our enchanted checkout process. You’ll receive an order confirmation email – that’s your ticket to costume fun!
3.2 Payment Options
We accept these magical payment methods:
- 💳 Visa, MasterCard, JCB
- 📱 PayPal
3.3 Pricing Magic
All prices are in US dollars. While we try to keep prices stable, occasionally they might change due to supplier adjustments or magical market forces.
💫 Order Processing: We wave our magic wand and process orders within 1-2 business days after payment confirmation. Then the shipping adventure begins!
4. Shipping & Delivery Adventures 🚚
4.1 Shipping Options
Choose your delivery adventure:
- 📦 Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
- 🎁 Free Shipping: Available for orders over $50 via EMS (15-25 business days)
4.2 Delivery Timeline Magic
Delivery times are estimates – sometimes customs dragons, weather giants, or other magical obstacles might cause delays. We’ll keep you updated on your order’s journey!
4.3 International Shipping
For our international costume enthusiasts: you’re responsible for any customs duties or taxes in your kingdom. We handle all the paperwork on our end!
5. Returns & Exchanges Magic 🔄
5.1 The Return Spell
You have 15 days from delivery to return items for exchange or refund. The costume must be:
- ✨ In original, unused condition
- 🏷️ All tags attached
- 📦 Original packaging intact
- 🧾 With original receipt or order confirmation
5.2 Non-Returnable Magic Items
Some magical items can’t be returned:
- 🎭 Adaptive Costumes (specialized nature)
- 💄 Opened makeup or cosmetics
- 🧼 Personal hygiene items
- ✂️ Custom-made or altered costumes
- 🔒 Final Sale items
5.3 The Return Journey
Four simple steps for returns:
- Contact our customer service wizards within 15 days
- Wait for your Return Authorization Number
- Package items carefully with the number visible
- Ship to our Returns Department
6. Refund Magic & Coin Returns 💰
6.1 Refund Processing
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. You’ll get a confirmation email when the magic happens!
6.2 Refund Methods
Refunds go back to your original payment method:
- 💳 Credit/Debit Cards: 5-7 business days
- 📱 PayPal: 3-5 business days
6.3 Shipping Cost Refunds
Original shipping costs are non-refundable unless we made a mistake. For free shipping orders, we deduct the shipping value if returns take you below the $50 threshold.
7. Your Responsibilities as a Costume Enthusiast 🎯
7.1 Accurate Information
Please provide accurate shipping and payment information. We can’t deliver to incorrect addresses – even our best delivery owls need the right coordinates!
7.2 Age Appropriateness
Some costumes are designed for specific age groups. Please ensure selections are appropriate for the intended wearer’s age and the event.
7.3 Safe Costume Use
Costumes are for fun and entertainment! Please use them safely and appropriately. Some costumes might have small parts – keep away from young children.
8. Intellectual Property Magic 🧙
8.1 Our Magical Content
All website content, images, and descriptions are protected by copyright. They’re part of our costume magic – please don’t copy without permission!
8.2 Character Costumes
Character-based costumes (like Alice in Wonderland or Action Figures) are inspired by popular culture. We respect intellectual property rights and work with licensed manufacturers.
8.3 Your Content
If you share photos of yourself in our costumes, you grant us permission to use them in our marketing magic (with credit to you, of course!).
9. Liability Limitations & Magical Protections 🛡️
9.1 Our Responsibility
We’re responsible for providing quality costumes and accurate descriptions. We’re not liable for indirect damages or costume mishaps during your events.
9.2 Force Majeure
Sometimes magical forces beyond our control (natural disasters, supplier issues, etc.) might affect deliveries. We’ll communicate openly about any such situations.
9.3 Product Liability
We stand behind our costumes’ quality. If you receive a damaged or defective item, contact us immediately for a replacement or refund.
10. Policy Updates & Communication 📢
10.1 Policy Changes
We might update these terms to improve your experience. Significant changes will be communicated through our website or email.
10.2 Communication Preference
We primarily communicate via email. Please ensure [email protected] is in your safe senders list so you don’t miss important updates!
10.3 Governing Law
These terms are governed by US law. Any disputes will be resolved through friendly negotiation first – we prefer costume parties to court battles!
11. Contact Our Customer Service Wizards 🧙
📧 Email: [email protected]
⏰ Business Hours: Monday-Friday, 9AM-5PM (MST)
⚡ Response Time: Within 24-48 hours
🏠 Returns Address: Costume Super Centre Shop Returns, 715 36.1 Road, Palisade, US 81526
Our friendly customer service team is here to make your costume experience magical! Whether you have questions about shipping, returns, or which 1980’s costume would be perfect for your party, we’re here to help!
Final Magical Thoughts 🌟
Thank you for choosing Costume Super Centre Shop for your costume adventures! We’re committed to making every aspect of your experience magical, from browsing our collection to wearing your perfect costume at your event.
🎉 Remember: We’re not just selling costumes – we’re helping create magical memories! Your satisfaction is as important to us as your costume dreams.
Happy costuming!
The Costume Super Centre Shop Team