Making Your Costume Experience Magical – Even When Things Don’t Fit Perfectly!
Welcome to Costume Super Centre Shop’s Returns & Exchanges policy! We understand that sometimes a costume might not be the perfect fit – whether it’s a 1920’s flapper dress that doesn’t drape quite right or an Astronauts & Aliens outfit that needs adjusting. Just as we strive to make your costume-buying journey seamless, we want to ensure our returns process is equally straightforward and customer-friendly.
Quick Summary: You have 15 days from the delivery date to return items for exchange or refund. Most items in new condition with original tags can be returned, with a few exceptions for hygiene and specialty products.
Our Return Policy Details
Return Timeframe
We accept returns and exchanges within 15 days of your receipt of the item. This gives you plenty of time to try on your Alice in Wonderland costume or test out those Action Figures to make sure they meet your expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition with all tags attached
- In the original packaging
- Free of any stains, odors, or damage
- Accompanied by the original receipt or order confirmation
⚠️ Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Adaptive Costumes (due to their specialized nature and potential hygiene concerns)
- Opened makeup or cosmetic accessories
- Personal hygiene items
- Custom-made or altered costumes
- Items marked as “Final Sale”
Please choose these items carefully, as we cannot accept returns for these products unless they arrive damaged or defective.
Step-by-Step Return Process
Within 15 days of receiving your order, email us at [email protected] with your return request. Use the template below to ensure you provide all necessary information.
Our team will review your request and email you a Return Authorization Number within 2 business days. Do not send anything back without this authorization number as we cannot process unauthorized returns.
Carefully pack the items in their original packaging, include the original receipt or order confirmation, and clearly write the Return Authorization Number on the outside of the package.
Ship your return package to:
Costume Super Centre Shop Returns
715 36.1 Road
Palisade, US 81526
We recommend using a trackable shipping service as you are responsible for the package until it reaches us.
Return & Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Costume Super Centre Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) to Return/Exchange:
Product Name: [Name of Product]
Size/Color: [Size and/or Color]
Quantity: [Number of Items]
Reason for Return: [Please specify – wrong size, changed mind, defective, etc.]
Exchange Preference (if applicable):
I would like to exchange for: [Product Name, Size, Color]
If my exchange item is unavailable: [Refund/Alternative Item]
I confirm that the item is in its original condition with tags attached and packaging intact.
Thank you,
[Your Name]Refunds & Credits
Refund Processing Time
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. You will receive a confirmation email when your refund has been processed.
Refund Methods
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (appearance on your statement depends on your bank)
- PayPal: 3-5 business days after processing
Shipping Cost Refunds
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). For free shipping orders over $50, the value of the free shipping will be deducted from your refund if you no longer meet the free shipping threshold after returns.
Exchanges
Size/Item Exchanges
We’re happy to exchange items for a different size or similar product. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Exchange Shipping
Customers are responsible for shipping costs to return the original item. We cover the shipping costs to send your exchange item to you.
Damaged or Defective Items
If your costume arrives damaged or defective (whether it’s an Angels & Fairies outfit with manufacturing flaws or Animals & Bugs costume with missing pieces), please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.
International Returns
As we serve customers globally (excluding Asia and some remote areas), international returns follow the same policy but may have longer processing times due to customs and shipping. International customers are responsible for return shipping costs and any applicable customs duties or taxes.
Need Help With Your Return?
Our friendly customer service team is here to assist you with any questions about returns or exchanges!
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM (MST)
Response Time: Within 24-48 hours
We’re committed to making your costume experience magical from start to finish – and that includes our returns process!
Thank you for choosing Costume Super Centre Shop – where your satisfaction is as important as your costume dreams! 🎉