Welcome to Costume Super Centre Shop! We’re your ultimate destination for costumes, accessories, and more. Based on our wide range of products and services, we’ve compiled this FAQ to help you have a seamless shopping experience. Whether you’re planning for a themed party, Halloween, or any event, we’re here to make it magical. If you don’t find your answer here, feel free to contact our friendly customer service team!
Product Questions
1. What types of costumes do you offer?
We have a diverse selection to suit every occasion! Our menu includes categories like 100 Days of School, 1920’s, 1950’s, 1960’s, 1970’s, 1980’s, 1990’s, 2000’s, Alice in Wonderland, Angels & Fairies, Animals & Bugs, Astronauts & Aliens, and more. We also offer accessories, action figures, adaptive costumes for all needs, and adult sizes. Our products are designed for global customers, with styles ranging from historical eras to popular themes.
2. Are your costumes suitable for adults and children?
Absolutely! We cater to all ages, including adults and children. Our “Adults” section ensures that everyone can find the perfect fit for any event. Plus, our adaptive costumes are designed for inclusivity, making costume magic accessible to all.
3. Do you sell accessories and action figures?
Yes, we have a dedicated “Accessories” and “Action Figures” section to complete your look. From hats and wands to superhero gear, we’ve got everything to enhance your costume experience.
Shipping and Delivery
1. What are your shipping options and times?
We offer flexible shipping to get your costumes to you on time:
- Standard Shipping: Costs $12.95 and delivers in 10-15 days after shipping via DHL or FedEx. Perfect for last-minute plans!
- Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 days after shipping. Ideal for budget-friendly, advance planning.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey right to your doorstep.
3. Do you ship to my country?
We ship worldwide, except for some remote areas and certain Asian countries. During checkout, our system will automatically check if we can deliver to your location. If you’re unsure, just email us at [email protected] for assistance.
Returns and Exchanges
1. What is your return policy?
We want you to love your costume! If you’re not satisfied, you can return items within 15 days of receiving your order. Please ensure the items are in original condition. For details on how to initiate a return, contact our customer service team.
2. How do I request a return or exchange?
Simply email us at [email protected] with your order details and reason for return. We’ll guide you through the process to make it quick and easy.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our checkout process is secure and straightforward, so you can shop with confidence.
2. Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.
General Inquiries
1. How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions about orders, shipping, or products. We aim to respond promptly to ensure your satisfaction.
2. What if I have a time-sensitive event?
For urgent needs, we recommend placing your order as early as possible and opting for Standard Shipping. Also, check our website for seasonal promotions or expedited options. We’ll do our best to get your costume to you in time for the celebration!
Thank you for choosing Costume Super Centre Shop – where we bring the magic of costumes to life! For more details, visit our website or reach out to us.
Costume Super Centre Shop
715 36.1 Road, Palisade, US 81526
Email: [email protected]